Refund policy

Effective [date you publish this]

The 30-day money-back guarantee

If you're not happy with a course, study guide or the All-Access Pass, email [support@yourdomain.com] within 30 days of buying it and we'll refund the full price. You don't need to give a reason, though we'd love to hear it so we can make CramPuppy better.

How to ask

• Email [support@yourdomain.com] from the email address you used to buy, or include that address in your message.
• Tell us what you bought. Your Stripe receipt has the details.
• You can also use Report an issue and choose "Payment, refund or access problem".

What happens next

• We reply within 2 business days and refund to the card or payment method you used.
• Your bank usually shows the refund within 5 to 10 business days.
• Once a purchase is refunded, its online lessons and workbook downloads are turned off, and please delete any workbook you downloaded.

Special cases

• Bought the same thing twice, or were charged by mistake? We'll refund the extra charge any time, not just within 30 days.
• Bought a course and then the All-Access Pass within 30 days? Ask us and we'll refund the course, since the pass already includes it.
• After 30 days, purchases aren't normally refundable, but if something is broken or wrong, email us and we'll make it right.

Before you dispute a charge

Please email us before asking your bank to reverse a charge. A refund from us is faster for you, and it avoids extra bank fees for a small business.

Your legal rights

This guarantee is in addition to any rights you have under the consumer laws where you live, and doesn't take any of them away.