Privacy policy
Effective [date you publish this]
- We collect as little as we can: mostly just your email, and what you bought.
- We never see your card number. Stripe handles payments.
- No ads, no tracking cookies, and we never sell your information.
- Your lesson progress and written answers stay on your own device.
- We don't knowingly collect information from children under 13.
- Email [support@yourdomain.com] any time to see or delete your data.
Who we are
CramPuppy is run by [Your legal business name, e.g. CramPuppy LLC] ("we", "us"), [mailing address]. This policy explains what information we collect when you use the CramPuppy website and its courses, study guides and workbooks (the "Service"), and what we do with it.
What we collect
| What | When | Why |
|---|---|---|
| Your email address | When you join the waitlist, buy something, ask for a sign-in link, or add it to an issue report | To give you access, send sign-in links and receipts, answer you, and (only if you joined the waitlist) tell you when new courses come out |
| Weekly SAT plan | When you ask for the free SAT plan in SAT Camp | Your email, goal score, test date and the two skills you've practiced least, so we can send one plan email a week until your test. Every email has an unsubscribe link. Your SAT Camp practice itself stays in your browser, not on our servers |
| Purchase details | When you buy | What you bought, the price, the date, a Stripe reference number and any referral code. We need this to unlock your courses, handle refunds and keep tax records |
| Issue reports | When you use Report an issue | What you wrote, the course and lesson, the page you came from, and the email you're signed in with, so we can fix the problem |
| Custom study guide requests | When you send files for a custom guide | The files you upload (homework, notes, slides), your class, school, exam date and message, and your email, so we can quote, make and send your guide |
| Basic technical data | Every visit | Like every website, our servers and [your hosting company] briefly record things like your IP address and browser type to keep the site running and stop abuse |
We never collect your card or bank details. You pay on Stripe's secure checkout page, and Stripe sends us only your email and what you bought.
What stays on your device
Some things are saved only in your own browser and never sent to us: which lessons you've finished, the answers you type into "Explain it" boxes, your sound and Biscuit settings, and a referral code if you arrived from a friend's link. Clearing your browser data erases them.
We use one cookie, wl_access, which keeps you signed in to the courses you bought. It's needed for the Service to work, so there's no setting to turn it off. We don't use advertising or analytics cookies.
Who we share it with
We don't sell or rent your information, and we don't share it for advertising. We share only what's needed with the companies that help run the Service:
- Stripe processes payments (Stripe's privacy policy).
- Resend delivers our emails, like sign-in links (Resend's privacy policy).
- [your hosting company] hosts the website and its data.
- Google Fonts supplies the fonts on our pages, so your browser contacts Google, which receives your IP address (Google's privacy policy).
- Unsplash hosts some photos on our homepage, so your browser contacts Unsplash to load them, which receives your IP address (Unsplash's privacy policy).
We may also share information if the law requires it, to protect someone's safety, or if the business is sold (in which case this policy keeps applying to your information).
Children
Some of our courses are written for kids about 7 to 12, to use with a parent or teacher nearby. Purchases are made by adults. We don't knowingly collect personal information from children under 13: our sign-up and custom-guide forms ask who is signing up and don't save anything if the person says they're under 13, and kids never need an account to use a course.
If you're a parent and think your child gave us their email, write to [support@yourdomain.com] and we'll delete it.
How long we keep it
- Purchase records: as long as you have access to your courses, and as long as tax law requires after that (usually up to 7 years).
- Waitlist emails: until you unsubscribe or ask us to delete them.
- Issue reports: up to 2 years, so we can spot repeated problems.
- Custom study guide files: deleted within 90 days after we deliver your guide (or after you decline the quote), unless you ask us to delete them sooner. We keep a short record of the request (class, date, email) with your purchase records.
Your choices and rights
You can ask us to show you, correct, or delete the information we have about you, or to stop emailing you. Every marketing email has an unsubscribe link. Email [support@yourdomain.com] from the address you used and we'll reply within 30 days. If you delete your purchase record, you'll lose access to what you bought.
Depending on where you live (for example California, the EU or the UK), you may have extra rights, like getting a copy of your data or complaining to your local data protection authority. We honor these for everyone, wherever you live. We don't "sell" or "share" personal information as California law defines those words.
If you're in the EU or UK: we use your information to deliver what you bought (a contract), to run and protect the Service (our legitimate interests), to meet legal duties like tax records, and for waitlist emails because you asked for them (consent, which you can take back any time). Our providers may process data in the United States.
Keeping it safe
We use encrypted connections, signed sign-in cookies and short-lived sign-in links, and keep as little data as we can. No system is perfectly secure, but if we ever learn of a breach that affects you, we'll tell you.
Changes
If we change this policy, we'll update the date at the top. If a change is important, we'll email people who've bought from us before it takes effect.
Contact
[Your legal business name, e.g. CramPuppy LLC]
[mailing address]
[support@yourdomain.com]